Privacy Policy
Last updated: April 10, 2026. This Privacy Policy describes how CTS Kitchen Heroes collects, uses, and protects your personal information.
1. Overview
CTS Kitchen Heroes ("CTS", "we", "us", or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
2. Information We Collect
We may collect personal information that you voluntarily provide when requesting our services, including: your name, business name, phone number, email address, physical address, and details about your equipment and service needs.
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used to improve our website and services.
3. How We Use Your Information
We use the information we collect to: provide, maintain, and improve our services; schedule and dispatch service calls; communicate with you about your service requests; send invoices and process payments; respond to inquiries and provide customer support.
We may also use your information to send you service reminders, maintenance recommendations, and promotional materials related to our services. You may opt out of promotional communications at any time.
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy.
We may share your information with: trusted service partners who assist us in operating our business (payment processors, scheduling software providers); equipment manufacturers when warranty service is required; and as required by law or to protect our rights.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Service records and customer data are stored securely and access is limited to authorized personnel who need the information to perform their duties.
6. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse cookies, but some features of our website may not function properly without them.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
9. Your Rights
You have the right to: request access to the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information (subject to legal requirements); opt out of promotional communications.
To exercise any of these rights, please contact us at 804-594-9663 or Dispatch@rva-cts.com.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
CTS Kitchen Heroes • Phone: 804-594-9663 • Email: Dispatch@rva-cts.com • Service Area: Richmond and Petersburg area